1. About this Privacy Policy
This Privacy Policy explains how The Luxury World Ltd ("TLW", "we", "us" or "our") collects, uses, stores, shares and protects personal information when you use theluxuryworld.com, submit an enquiry, subscribe to communications, interact with our advertising or social-media activity, or ask us to introduce you to a property developer, owner or professional service provider.
This Policy should be read together with our Cookie Policy and Terms of Use.
2. Who we are and our role
| Company | The Luxury World Ltd |
| Registered in | Mauritius |
| Company number | [TO BE CONFIRMED] |
| Registered office | [TO BE CONFIRMED] |
Legal and privacy enquiries: legal@theluxuryworld.com
TLW is a property introduction and marketing platform. We are not the estate developer, property seller, lawyer, tax adviser, immigration adviser, lender, investment manager or regulated foreign exchange provider. When we introduce you to a third party, that organisation may process your information as a separate data controller under its own privacy notice.
For the purposes of the Mauritius Data Protection Act 2017 and other applicable data protection laws, TLW is normally the controller of the personal information described in this Policy.
3. Information we collect
3.1 Information you provide directly
- Identity and contact information, such as your name, email address, telephone number, country of residence and preferred contact method.
- Property requirements, including preferred development, location, property type, bedrooms, budget, purchase timeframe and intended use.
- Information relevant to foreign-buyer eligibility, relocation requirements or the services you request.
- International payment or foreign exchange requirements that you choose to discuss with us.
- Messages, correspondence, call notes, appointment details, feedback and records of your communications with us.
- Marketing preferences, newsletter or property-alert subscriptions, event registrations and consent records.
- Information you submit through social media, messaging applications or other communications channels.
- Any other information you choose to provide.
Please do not send passports, bank statements, payment-card data or other highly sensitive documents through a general website enquiry form unless we specifically provide an approved secure process.
3.2 Information collected automatically
- IP address, approximate location, browser type, device type, operating system and language.
- Pages viewed, links clicked, referring page, visit dates and times, session activity and interaction events.
- Cookie identifiers, advertising identifiers and consent-preference records.
- Technical logs, form-submission metadata, security events, error reports and anti-spam signals.
- Information generated by Google Analytics, Netlify services, Meta Pixel, reCAPTCHA, embedded maps, video services and similar technologies, subject to your cookie choices where required.
3.3 Information received from others
- Property developers, property owners, sales representatives and authorised agents.
- Professional partners, including legal, tax, relocation, immigration and foreign exchange service providers.
- Advertising and analytics platforms, where permitted by law and your settings.
- Public sources and social-media platforms where you have made information public or contacted us through those services.
- Another person acting for you, provided that they are authorised to do so.
4. How and why we use personal information
| Purpose | Typical information | Legal basis |
|---|---|---|
| Respond to enquiries and provide requested information | Contact details, property interests, messages | Steps requested before a transaction; legitimate interests; consent where required |
| Arrange introductions, viewings and communications with developers, owners or professional partners | Contact details, property requirements and relevant communications | Steps requested by you; legitimate interests; consent where appropriate |
| Provide property alerts, newsletters and promotional communications | Contact details, interests, communication preferences | Consent, or another lawful basis where permitted; you may opt out at any time |
| Measure website use and improve performance, content and services | Technical, usage and analytics data | Legitimate interests and, for non-essential technologies, consent |
| Deliver and measure retargeting or interest-based advertising | Cookie identifiers, usage events, advertising identifiers | Consent where required |
| Protect the website, prevent spam, fraud and misuse | Technical logs, IP address, reCAPTCHA and security signals | Legitimate interests; legal obligations |
| Administer our business, maintain records and handle disputes | Enquiries, contracts, correspondence and audit records | Legitimate interests; legal obligations; establishment or defence of legal claims |
| Comply with law and regulatory requests | Any relevant information | Legal obligations and public-interest requirements |
5. Marketing, property alerts and retargeting
Where permitted, we may send property alerts, newsletters, market updates, invitations and promotional communications. We may tailor communications using information about the properties, locations or services that interest you.
We may also use consented analytics and advertising technologies to create audiences, measure campaigns and show relevant advertising on third-party platforms, including retargeting advertising. We do not require you to agree to marketing as a condition of submitting a general property enquiry.
You may unsubscribe through any marketing message, change your cookie choices through the website's cookie settings, or contact legal@theluxuryworld.com. Withdrawing consent does not affect processing already carried out lawfully.
6. Who we may share information with
We may disclose relevant information to:
- Anahita, Mont Choisy and other property developers, property owners, authorised sales representatives or agents, when relevant to your enquiry.
- Our chosen specialist foreign exchange provider where you request or agree to an introduction for an international property payment.
- Lawyers, notaries, tax advisers, immigration advisers, relocation specialists, interior specialists and other professional partners where relevant and explained to you.
- Website, hosting, form, email, customer-management, analytics, advertising, video, map, security and IT providers acting for us.
- Professional advisers, insurers, auditors and corporate service providers.
- Authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
- A buyer, investor or successor in connection with a genuine reorganisation, financing, sale or transfer of all or part of our business, subject to appropriate confidentiality safeguards.
We share only information reasonably necessary for the relevant purpose. A recipient that determines its own purposes and means of processing will be a separate controller and should provide its own privacy information.
7. International transfers
TLW is based in Mauritius and works with international buyers, developers and service providers. Your information may therefore be accessed, stored or processed in Mauritius, the United Kingdom, the European Economic Area, the United States or other countries.
Where required, we use lawful transfer mechanisms and appropriate safeguards, which may include adequacy decisions, contractual protections, security measures and due-diligence arrangements. You may contact us for more information about safeguards relevant to a particular transfer.
8. Data retention
| Record type | Typical retention approach |
|---|---|
| General enquiries that do not progress | Normally up to 24 months after the last meaningful contact. |
| Active property enquiries and introductions | For the duration of the enquiry and normally up to 6 years after the last substantive interaction, where needed for records, disputes or legal claims. |
| Marketing records and consent history | Until you unsubscribe or object, plus a limited suppression record so we can respect your choice. |
| Cookie and consent records | For the duration stated in the Cookie Policy and as needed to evidence consent choices. |
| Technical, security and server logs | Normally between 30 days and 24 months, depending on purpose and provider settings. |
| Legal, tax and corporate records | For the period required by applicable law or reasonably needed for legal claims. |
These are general retention periods. We may retain information for longer where required by law, where a dispute or investigation is reasonably anticipated, or where deletion would interfere with the establishment, exercise or defence of legal claims. We may also anonymise information so that it can no longer identify you.
9. Security
We use reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. Measures may include access controls, secure hosting, encryption in transit, backups, malware and spam protection, supplier controls and staff confidentiality requirements.
No internet service can be completely secure. You are responsible for using secure devices and communications and for avoiding the submission of unnecessary sensitive information.
10. Your rights
Subject to applicable law and any lawful exemptions, you may have the right to:
- ask whether we process your personal information and request access to it;
- request correction of inaccurate or incomplete information;
- request erasure where there is no longer a lawful reason to retain the information;
- request restriction of processing in certain circumstances;
- object to processing based on legitimate interests;
- object at any time to direct marketing, including related profiling;
- withdraw consent where processing relies on consent;
- request portability of information in applicable circumstances;
- seek review of a decision based solely on automated processing where applicable; and
- complain to the Mauritius Data Protection Office or another competent supervisory authority.
To exercise a right, contact legal@theluxuryworld.com. We may need to verify your identity and clarify your request. We aim to respond within the period required by applicable law.
11. Complaints
Please contact us first so that we can try to resolve your concern. You may also complain to the Data Protection Commissioner, Data Protection Office, Mauritius. At the date of this Policy, the Data Protection Office publishes complaint procedures on its official website.
Mauritius Data Protection Office
12. Cookies and similar technologies
We use cookies and similar technologies for website operation, preferences, analytics, security, embedded content and advertising. Non-essential technologies should be activated only in accordance with applicable consent requirements. Please see our Cookie Policy and use the cookie-preference control available on the website.
13. External services and links
The website may link to or embed services operated by third parties, including property developers, Google, Meta, YouTube or Vimeo, mapping services, reCAPTCHA and professional partners. Their privacy practices are governed by their own notices. We are not responsible for the privacy or security of an independent third-party service.
14. Children
The website is not restricted to adults and does not contain adult content. However, it is designed primarily for people seeking information about property and related services. We do not knowingly seek to collect personal information from children who lack legal capacity to provide it. A parent or guardian who believes that a child has provided personal information without appropriate authority should contact us so that we can review and, where appropriate, delete it.
15. Automated decision-making
We do not currently make decisions producing legal or similarly significant effects about website users solely by automated means. Advertising platforms may use automated methods to select or measure advertisements, subject to your choices and their own privacy terms.
16. Changes to this Policy
We may update this Policy to reflect changes in law, our services or the technologies we use. The latest version will be published on the website with an updated date. Material changes may also be communicated by an appropriate additional notice.
17. Contact us
Questions, requests and complaints may be sent to:
The Luxury World Ltd
Legal and Privacy Team
[REGISTERED OFFICE TO BE CONFIRMED]
Mauritius